Refund and Cancellation Policy
WithJia is a digitally delivered subscription service. Access begins after successful payment confirmation and continues for the applicable billing period, subject to service availability, plan limits, payment authorization, and the Terms of Service.
1. Subscription model and billing period
Paid plans are billed on a recurring basis for each billing period (for example, monthly). Your plan and price are shown before you subscribe.
2. Automatic renewal and next billing date
Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Your next billing date is shown in your subscription confirmation and, for eligible Stripe subscriptions, in the secure billing portal linked from My Jia.
3. How to cancel
For eligible Stripe subscriptions, sign in to My Jia and select “Manage billing” to open the secure billing portal. You can also check your current subscription and cancellation status in My Jia. Asking Jia to cancel in a conversation does not itself cancel a subscription. If cancellation is not available there, or you cannot access the portal, email support@withjia.com with the subject “Cancellation request” and the WhatsApp number associated with your account. You can request cancellation at any time; see below for when it takes effect.
4. When cancellation takes effect
Cancellation normally stops the next renewal, and paid access may continue through the current billing period, unless applicable law requires otherwise.
5. Refund eligibility
Because the Service is delivered digitally and consumed over the billing period, refunds are considered on a case-by-case basis and where required by applicable law. We will honour mandatory refund rights that apply to you, and we consider discretionary refunds in situations such as duplicate charges, verified unauthorized charges, failed service activation, or clear technical failure that materially prevented use of the Service. Refunds are not typically offered for change of mind after the billing period has begun and where the Service has been available for use.
6. Duplicate charges
If you're charged more than once for the same period, contact us and we'll investigate and correct verified duplicate charges.
8. Failed service activation
If your payment succeeds but access can't be activated, contact us and we'll restore access or address the charge.
9. Failed or rejected recurring payments
If a recurring payment fails or is rejected — including where a required additional-factor authentication step doesn't complete — your subscription may not renew and access may pause until payment is completed. Your payment provider may attempt limited automatic retries in line with its own rules; we don't add separate retry attempts of our own.
10. Partial periods and consumed usage
Refunds, where offered, may account for the portion of the period already used and any usage already consumed.
11. Taxes
Taxes depend on your billing location and the transaction. Displayed prices do not by themselves establish whether tax is included. Your final amount, including any taxes collected by WithJia, is shown at checkout before you pay and reflected on your payment receipt.
12. How to request a refund
Email support@withjia.com with the subject “Refund request,” including the account WhatsApp number, the charge date, and a short description of the issue.
13. Applicable law
This policy applies to the extent permitted by applicable law, and does not override mandatory consumer-protection rights in your jurisdiction, including those available to consumers located in India.